Akron Reporter

The Louis Stokes Cleveland VA Medical Center in Cleveland reported that 16 patients newly enrolled in its benefits program requested an appointments but had not received one during the period ending November 1, according to data collected from the U.S. Department of Veteran’s Affairs.

During that same time frame, the system scheduled 173,234 pending appointments across its 18 healthcare facilities.

A study published in the Journal of the American Medical Association (JAMA) in January 2019 reported that wait times for new appointments at VA health care facilities were similar or better to wait times at private-sector providers between 2014 and 2017.

The Government Accountability Office (GAO), however, released a report in July 2019 that cautioned that the VA’s data-tracking system only captures part of the appointment process and fails to account for the time that it takes the VA to enroll veterans in its health benefits program.

At a hearing before the House Veterans Affairs Committee after the report was released, Debra Draper, health care director at the GAO, said new patients may actually wait up to 70 days for an appointment when they first enroll for benefits.

The VA explains on its website that when veterans apply for benefits, they are assigned to 1 of 8 priority groups, with those who need immediate care due to service-related disabilities placed in higher priority groups. Veterans who don’t have service-connected disabilities and who earn a higher income are placed in the lower priority groups.

Location	Total Appointments Scheduled	Appointments Scheduled 30 Days or Less	Appointments Scheduled More than 30 Days
Cleveland, OH (Louis Stokes Cleveland)	54,193	49,021	5,172
Canton, OH	12,679	12,282	397
Youngstown, OH	11,055	10,420	635
Lorain, OH	10,334	9,831	503
Sandusky, OH	6,560	5,709	851
Mansfield, OH (David F. Winder)	10,164	9,991	173
Lake County, OH	8,581	8,121	460
Akron, OH	19,431	17,693	1,738
East Liverpool, OH	4,065	3,920	145
Warren, OH	4,385	4,064	321
New Philadelphia, OH	3,950	3,764	186
Ravenna, OH	3,775	3,609	166
Parma, OH	22,312	19,721	2,591
Cleveland Superior Avenue, OH	43	40	3
Cleveland Euclid Avenue, OH	1,097	1,094	3
Cuyahoga County 4, OH - Mobile	285	215	70

Source: U.S. Veteran’s Administration